FREQUENTLY ASKED QUESTIONS
Terms and Conditions - click here
These are here to protect you as the customer and me as the supplier.
Do you do wedding cakes?
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Absolutely! Please enquire about your wedding cake needs.
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Contact me for a free quote!
Do you offer special diet cakes?
Yes! I can make most cakes gluten free, egg free or both. Just mention your special dietary needs when you order.
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*Allergens* Please note that all items are produced with equipment that also processes products that contain milk, egg, wheat, soya, nuts and other allergens.
Is your kitchen nut free?
Julia's Cake & Eat It! is not a nut free kitchen. I can make cakes that do not contain nuts, however, I do also make cakes that contain nuts so cannot guarantee there would be no cross-contamination even though I thoroughly clean and sanitise before and after each order.
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*Allergens* Please note that all items are produced with equipment that also processes products that contain milk, egg, wheat, soya, nuts and other allergens.
How far in advance do I need to place an order?
Please place your order as far in advance as possible, especially during the busy seasons in spring, summer and around holidays. I do have a maximum capacity of orders weekly so please book early to reserve your place on my calendar as I get booked up months in advance. Last minute cake order? Contact me and I will do my best to accommodate your needs, but cannot guarantee availability last minute.
Do you accept credit/debit cards?
Unfortunately, I can only accept card payments at the present time for purchases in the online shop. All other payments will need to be made by bank transfer, PayPal or cash upon receipt of an invoice.
*Please note that any payments made via PayPal will incur a surcharge.*
How much do you charge for cakes?
This is a good question, and it's kind of like asking "how long is a piece of string?" As each custom cake order is unique, pricing is determined by servings and complexity of the design. You can see minimum and guide prices on my prices page and some cakes in the gallery have prices against them to give you an idea of the likely cost. Please contact me for a free quote. If delivery and cake set up is required for your event, there may be an additional fee for this, depending on the location.
Do you deliver?
Yes! For an additional fee I will deliver to your event, or an alternative address. Please enquire when placing your order.
Do you offer shipping?
No, I do not offer shipping at this time.
Do you offer an incentive for referrals?
Yes! Tell someone how much you love Julia's Cake & Eat It! and when they book an order, you'll receive a £5 voucher to use on your next order. There is no limit as to how many you can earn but only one voucher may be used per order. Your friend will also need to quote your name when placing their order so that I know to send you your voucher.
How can I get a free quote and place an order?
You can contact me here
Send a private message through the Facebook page
Email me at juliascake.eatit@gmail.com
Call me at 07970 439652
What is your payment policy for custom orders?
In order to have your event booked on my calendar, I require a 50% non-refundable deposit at confirmation of order, with the balance paid five working days before collection/delivery (ten working days for wedding cakes). If the order is placed less than 2 weeks before your event date, payment will need to be made in full before securing the date. Orders will not be booked on my calendar without a deposit.
Can I provide pictures of the design that I would like?
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Yes! I welcome your inspiration photos for your cake. As cake design is an art, there may be slight variations to the presented photos to represent its individuality and to avoid infringement of copyright.
Do you do corporate events?
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Yes! You can order tray bakes / sheet cakes, tiered cakes or cupcakes to feed a crowd.
Can I make changes to my order?
Custom cakes require advanced planning and preparation. Minor changes may be possible if I am not too far into the production of your cake. Contact me to enquire.
